Privacy Policy

Evergreen Family Clinic
Last updated: 15 October 2026

Evergreen Family Clinic, Dombivli East, Maharashtra, operates evergreenclinic.net and its Eweb patient services. This policy explains how we handle information collected through our website, consultations and clinic communication channels, including WhatsApp.

Information we collect

Depending on the service you use, we collect:

• Name, date of birth, gender, mobile number, email and address.
• Appointment details, symptoms, medical history and consultation communications.
• Reports, prescriptions, photographs, audio, video and other files you submit.
• Invoices, payment status and transaction references.
• Technical information needed to operate and protect our services, such as login/session details, device information and service logs.

Please submit another person’s information only when you are authorised to do so. A parent or authorised guardian should manage submissions for a child.

How we use information

We use relevant information to arrange appointments, support clinical assessment and treatment, maintain medical records, deliver documents, manage billing, respond to requests and protect our services.

Where you have agreed to receive them, we may send appointment reminders, follow-up or refill reminders, and health-camp announcements. Booking a consultation does not automatically constitute consent to promotional messages.

WhatsApp and other communications

Messages and files sent to our clinic WhatsApp numbers may be received through WhatsApp Business Platform or Wix Inbox and stored in our clinic systems for the purposes described above.

WhatsApp, email and SMS are provided by third parties with their own privacy terms. Information delivered to your device or email account may be visible to anyone who has access to it. Please tell us if a number or email address is shared.

WhatsApp messages do not automatically create an appointment. Please complete the clinic’s booking process when requested.

Service providers and sharing

We use service providers to operate our services. Depending on the feature used, these include Wix for website and inbox services, Supabase for database and file storage, Meta/WhatsApp for messaging, Razorpay for payments, and email, SMS and document-processing providers.

Relevant information may be accessed by authorised clinic personnel and shared with healthcare professionals or other recipients where needed for your care, authorised by you, or required by applicable law.

Payment credentials entered on a payment provider’s page are handled by that provider. Our systems may retain payment references and status.

Some providers may process information outside India, subject to applicable requirements and their service arrangements.

AI-assisted processing

Where enabled, EvA and external AI providers, including OpenAI or Google Gemini, may process submitted messages and documents to extract information, organise records or prepare summaries and drafts.

AI output can contain errors and requires appropriate human review. It does not independently replace a clinician’s assessment or make final treatment decisions.

Optional external uses

Any proposed sharing of prescription-derived information with pharmaceutical representatives or other external parties for purposes unrelated to your care requires a separate explanation and appropriate consent or another valid legal basis.

Removing a name or phone number does not necessarily make a medical document anonymous. This policy alone does not authorise such sharing.

Storage, security and retention

We use reasonable technical and organisational safeguards to protect information. No online service can guarantee absolute security.

We retain information for the purposes for which it was collected and for applicable clinical, legal, accounting and dispute-resolution requirements. Retention periods depend on the record type. Deleting an account or withdrawing consent may not permit deletion of records that must lawfully be retained.

Your choices and requests

You may contact us to request access to your information, correction of inaccurate details, withdrawal of consent, or deletion where applicable.

To stop optional promotional messages, reply STOP where supported or email us. Please specify the communication channel you want to stop.

For a privacy or deletion request, email help@evergreenclinic.net with the subject Privacy Request or Data Deletion Request. Include enough information to identify the relevant account, but do not send passwords or OTPs.

We may verify your identity and authority before acting. We will explain any information that must be retained and any limitations on your request.

Cookies and sessions

Our website and providers may use cookies or similar technologies for login, saved sessions, functionality, security and, where enabled, analytics. You can manage cookies through your browser or available website controls. Restricting them may affect some features.

Contact and complaints

For privacy questions, requests or complaints, contact:

Privacy Contact — Evergreen Family Clinic
Dombivli East, Maharashtra, India
Email: help@evergreenclinic.net
Website: https://www.evergreenclinic.net

Please explain your concern so we can investigate and respond.

Changes to this policy

We may update this policy as our services or requirements change. The current version and update date will be available on this page. Where required, we will provide additional notice or obtain fresh consent for a new use.